Double Heart Necklace

BLU Jewelry: Sales and Exchange Policy

Dear Valued Customer,

Thank you for choosing BLU Jewelry for your jewelry needs. We take immense pride in offering you high-quality pieces that reflect the beauty and elegance you seek. To ensure your satisfaction, we have established a comprehensive Sales and Exchange Policy that outlines the guidelines for your purchases.

Sales Policy: All sales made at BLU Jewelry are considered final. We are committed to delivering products that meet the highest standards of craftsmanship and quality. Each piece undergoes rigorous inspection before being carefully packaged and sent to you. We encourage you to thoroughly review your chosen item before completing your purchase to guarantee its alignment with your preferences.

Exchange Policy: Understanding that individual preferences may vary, we offer a 14-day exchange window from the date of purchase. If, within this time frame, you find that the item doesn't perfectly match your expectations, you have the option to exchange it for an alternative piece of equal or greater value.

Please note the following important points regarding exchanges:

• The exchanged item must be in its original condition, accompanied by the original receipt or proof of purchase.
• Exchange requests made after the 14-day period, unfortunately, cannot be accommodated.
• In the case of a significant difference in value between the original item and the exchanged item, you will be responsible for paying the remaining balance or receiving a credit if the new item is of lesser value.

How to Initiate an Exchange:

1. Contact our dedicated Customer Service team at [customer service email/phone number] within the 14-day exchange period.
2. Provide your order details and the reason for the exchange.
3. Our team will guide you through the process and assist you in selecting an alternative piece if desired.

We value your trust in BLU Jewelry and strive to ensure that your shopping experience is nothing short of exceptional. Our team is here to assist you at every step of your journey, from selection to after-sales support.

Thank you for choosing us to be a part of your special moments.

Best Regards,

BLU Team

METAL

• Use a soft cloth to gently wipe clean, then remove any remaining impurities with mild diluted soap.
• Rinse with warm water and dry thoroughly before storing in the provided jewelry pouch.
• Do not use abrasive cleaners, steamers or ultrasonic machines.

GEMSTONE

• Use a soft cloth to gently wipe clean, then remove any remaining impurities with mild diluted soap.

• Rinse with warm water and dry thoroughly before storing in the provided jewelry pouch.